Privacy Policy

AUE Lending – Consumer Privacy Policy Effective Date: June 2025

1. Scope of This Policy This policy applies to personal information collected:

● Through our websites, apps, and online services.

● From consumers applying for, receiving, or inquiring about mortgage or related services.

● From interactions with clients, partners, or third-party lead sources.

● In all states where we are licensed: CA, OR, WA, OH, TX, SC, NC, MN, FL, GA, PA, CO.

2. Information We Collect We may collect the following categories of personal information:

● Identifiers: name, Social Security number, address, phone, email, IP address, driver’s license number.

● Protected classifications: age, gender, race, veteran status.

● Financial information: credit report data, income, employment, bank data.

● Internet activity: device info, browsing behavior on our platforms.

● Commercial and employment-related data.

1 3. Sources of Information We obtain personal information from:

● Direct consumer input via forms, applications, and communication.

● Third-party vendors (e.g., credit bureaus).

● Public records and internal business systems.

4. How We Use Your Information We use personal data to:

● Process loan applications and provide requested services.

● Comply with legal obligations, including GLBA and state privacy laws.

● Detect and prevent fraud, and enhance data security.

● Improve our digital platforms and marketing efforts.

● Respond to client requests and fulfill business functions.

5. Sharing of Information AUE Lending does not sell or share personal information for monetary or advertising gain.

We only disclose personal data to trusted service providers who perform services on our behalf under strict confidentiality obligations.

6. Your Rights Under the CCPA (California Residents Only) If you reside in California, you have the right to:

● Know what personal data we collect and how we use it.

● Request access to, or deletion of, your personal data.

● Receive equal service regardless of privacy-related choices.

To exercise your rights, contact us:

● Phone: 925-488-9550

● Email: [email protected]

● Mail: AUE Lending, Compliance Dept., 1501 N. Broadway, Suite 320, Walnut Creek, CA 94596

7. GLBA Notice As a financial institution, AUE Lending complies with the Gramm-Leach-Bliley Act (GLBA).

We issue privacy notices regarding data-sharing practices and provide consumers the ability to limit certain disclosures. All consumer data is handled with strict confidentiality and security.

8. Data Security

We apply industry-standard administrative, technical, and physical safeguards to protect personal information and prevent unauthorized access or disclosure.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect or retain data from minors.

10. Updates to This Policy

This policy may be revised periodically. The effective date at the top will reflect the most recent version. Please review it regularly for updates.

11. Contact Information

If you have any questions or concerns about this policy, please contact us:

● Email: [email protected]

● Website: www.auelending.com

● Mail: AUE Lending, Compliance Dept., 1501 N. Broadway, Suite 320, Walnut Creek, CA 94596 4

12. Online Education & Course Services Disclosure

In addition to our lending services, AUE Lending offers access to educational content, including online training courses, workshop

a. Types of Information Collected For course access and enrollment, we may collect:

- Full name, email address, phone number

- Billing and payment information

- Course progress and completion data

- Voluntary testimonials or reviews This data may be collected through our main site or affiliated course delivery platforms.

b. Use of Information We use your information to:

- Register and manage course access

- Deliver educational content - Provide technical support

- Communicate updates and promotions related to education products

- Track progress and grant completion certificates

c. Refund and Cancellation Policy Refunds for online courses are governed by the terms presented at the time of purchase. Unless otherwise stated:

- All sales are final unless a written refund policy is offered on the course landing page.

- Requests must be submitted via email within the stated refund period, if applicable.

d. Earnings and Results Disclaimer Any testimonials or examples provided in our courses are not a guarantee of results. Your success will depend on individual efforte. Affiliate and Third-Party Tools If our course content includes references to or promotions of third-party tools or platforms, we may receive an affiliate commissionf. Contact for Course Inquiries For questions related to online courses, email us at: [email protected] or use the contact form on our course platform.